Free itSMF Overview to ITIL Version 3

 Download your Free Guide


This 50- page pocket guide covers the objectives, content and coverage of ITIL Version 3 including

  • What is Service Management ?
  • What is ITIL ?
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
  • Best Practice in ITIL

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About itSMF

The itSMF is the only truly independent and internationally recognised forum for
IT Service Management professionals

It boasts 6000 member companies and over 70,000 individual members