What Focus Customers Say - About our Customer Service


Focus on Training offers significant advantages in terms of cost, convenience and administration.

We have a single point of contact and assured quality and at the same time our professional staff have benefited from a greatly increased schedule of course dates and locations.

With 100 venues across the UK, travel and accommodation costs have been reduced. Focus has helped simplify the administrative load and they monitor training effectiveness.

Jenni Lawrence, Learning & Development Manager, Turner & Townsend plc


We found booking PRINCE2 training through Focus to be very straightforward indeed – they did what they said they’d do, when they said they’d do it – and all with courtesy and professionalism at a fair price.
 
The PRINCE2 course itself was excellent – very intensive and quite hard work, but delivered by a wonderful trainer who managed to be both nice AND challenging in her presentation!  
 
John Owen, Managing Director, 360e Ltd 


Focus On Training have provided Peterborough City Council with various Project Management training courses, mostly Prince2, over several years now. The Prince2 training has involved both the Foundation and Practitioner nationally recognised certification.
 
The overall management in arranging this training through Focus On Training has been organised very professionally. The high quality course handouts and documents which are supplied to the candidates for the course and to also take back to the workplace we have as an authority found to be extremely useful and well used in the actual workplace.
 
The course formats have been delivered to a very high standard and have met/ over achieved our requirements. We will continue to use Focus On Training in the future and have found them to be very reliable and deliver a first class professional service to meet the city council needs.
 
Paul Pace, Section Head - Waste Strategy & Recycling, Peterborough City Council    


Thanks very much for your speedy & helpful reply. I am very impressed by Focus Project's level of customer service & responsiveness.

Best wishes, Paul Whitehead, Learning Evaluator, Sussex Police


Hi Steve,

Thanks for your email, this is good customer service.  My payment failed because it didn't like the company address I put in for my Company Credit card -  my PA will be in touch this morning to settle the payment,

Regards, Kees Sterk, Group Business Systems Director, Firstgroup plc., Aberdeen



Dear Sandra,

Thank you for all the hard work you have put in to ensure that my course registration is completed and meets my requirements.

I will no doubt recommend your organisation to my colleagues.

Warm regards, Grace Mupfurutsa


Thank you for assisting me in booking the Prince 2 Practitioners course through Focus Project Management, your costs were very competitive. I recieved both professional and friendly advice from you and you went that extra mile to help me achieve the very tight timescales that I was working to.

Yours sincerely, Mike Donnelly


I'm very impressed with the professional way that you, Maven & Angela, the tutor have all acted since the beginning of the saga - Angela was wonderful - I was a bit of an emotional wreck yesterday after failing, but she turned up like a trooper this morning at 8 am so I could re-sit the exam.

I would definitely use your services again - although I don't imagine I will go near the Practitioner course for sometime yet!!!!!

Kind Regards, Joolz