Course Ref: 39822
Course: Problem Solving and Decision Making
Course Summary
Managers are expected to be effective decision-makers because they have the responsibility for decisions they, and their teams, make.
This course will enable managers, team leaders and team members to discover the techniques and skills of problem solving and decision-making using a number of tools designed to stimulate ideas, overcome problems and make sound, logical decisions that produce the best solutions.
Course Outline
Overview
Managers are expected to be effective decision-makers because they have the responsibility for decisions they, and their teams, make.
This course will enable managers, team leaders and team members to discover the techniques and skills of problem solving and decision-making using a number of tools designed to stimulate ideas, overcome problems and make sound, logical decisions that produce the best solutions.
Making decisions and solving problems are some of the most important elements of management. Decisions often cover a large range of problems. Whether the decisions are small or large, good management requires asking and answering many important questions.
Who will the course benefit?
Managers, team leaders, supervisors and anyone working in a team who have identified a need to improve their abilities, and who will benefit from using the tools and techniques available to solve their problems and deliver sound solutions.
Course Objectives
Delegates will learn how to use his or her own experience, and evidence from others to identify problems and understand situations. By analysis of information and evidence they will be able to produce a variety of solutions. They will learn a range of tools and techniques that facilitate the balancing of perspectives and solutions that enable realistic decisions to be made.
Skills Gained
This course will enable delegates to:
- Develop their skills with the problem-solving process.
- Generate solutions based upon information and evidence.
- Produce a variety of solutions before taking a decision.
- Solve problems as an individual and as part of a team.
- Use a variety of tools and techniques to solve problems and make decisions.
- Facilitate successful team meetings that make strong decisions and deliver sound solutions.
Course Content
The Problem Solving Process
The Seven-stage structured problem-solving cycle.
Diagnosing Problems
Categorising problems.
Creative thinking – analytical thought and creative thought.
Generating ideas.
Barriers to creative thinking.
Vertical and Lateral Thinking.
Generating Solutions
Problem-solving strategies.
Convergent problem-solving.
Divergent problem-solving techniques.
Problem-solving strategies.
Convergent problem-solving.
Divergent problem-solving techniques.
Devices for Decision Making
Team Meetings.
Facilitated discussion.
Consensus agreement.
Making considered decisions.
Individual and Group Problem Solving
The Group Process – Forming, Storming, Norming, Performing.
Roles in groups - Belbin’s team roles.
Implementation Issues
Understanding the impact of organisational structures.
Deciding not to decide, keeping options open.
Avoiding impulse decision-making.
Deciding in an emergency.
Where & When
| Location | London-City |
|---|---|
| Start Date | 20 Aug 08 |
| Price (ex. VAT) | £1275.00 |
| Venue Info | London - Moorgate Training Centre |
| Residential | No |
| Availability | Full |
| Duration | 3 days |
| Delivered As | Venue and on-site |
| Course Ref | 39822 |
