Course: Influencing and Persuading for Managers

Overview

Enhance your ability to communicate confidently and professionally without undermining your personal integrity. As a manager, recognise the link between how you communicate with others and how they perceive and interpret your communication style. From start to finish, this course is about influencing and persuading – in action.

This two day course is all about practical and action-orientated skills development and has been designed to help you to become more confident, persuasive and influential at work. The combination of group learning, feedback in a supportive environment, and practical exercises, means that you will leave with a real sense of what you can personally achieve. You will also complete a comprehensive communications style questionnaire and the outputs will help you develop a priority list of your key skills and techniques to focus on as learned from the course.

What it will cover

Developing Your Communication Skills

• Defining communication and the communication process
• Your personal communication style
• Self-analysis/skills audit

Effective Interpersonal Communication

• Using non-verbal communication to strengthen your position
• Creating the right impression
• Identifying and overcoming barriers to effective communication

Persuasive and Influential Communication

• Expressing your views, ideas and requests with confidence
• Gaining others’ agreement and commitment to change
• Using assertive behaviour

Communicating with Confidence

• Communicating effectively with senior colleagues
• Communicating difficult or sensitive messages
• Dealing with difficult people and situations - minimising conflict

An Introduction to Negotiation

• The core negotiation process when working with others
• Pre-negotiation - preparation and planning
• Concluding the negotiation - securing a win/win result

Personal Development

• Preparing a Personal Action Plan to support your return to the workplace

By the end of this course you will be able to:

• Fully understand how others perceive your communication style.
• Use enhanced persuasion skills to act as an opinion shaper amongst your colleagues.
• Handle difficult people and situations.
• Develop more effective and creative working relationships.
• Explain complicated ideas in a manner which aids understanding and success.
• Understand and apply the core principles of negotiation.