Business Process Re-Engineering
Target Audience
The programme is suitable for managers, supervisors, team leaders and anyone else involved in business improvement initiatives and change management projects.
Learning Objectives
This course is designed for those people who wish to apply a structured approach in order to improve the operation or service delivery of their Organisation. It provides delegates with a mixture of analytical skills,
idea generation techniques, along with quality tools for measurement purposes.
After completion, this programme will enable your organisation to:
- View their organisation as a series of processes aimed at satisfying the customer.
- Understand how to examine processes critically in order to see where improvements can be made.
- Make use of a toolbox of quality techniques to use in the workplace to analyse information and identify where problems lie.
- Make use of idea generation methods that will utilise the knowledge and experience of their work teams.
- Help the organisation to focus on the most important improvement targets.
Pre-Requisites
There are no pre-requisites for this course
Select a course date to view a detailed course outline.
Course Summary
The programme is suitable for managers, supervisors, team leaders and anyone else involved in business improvement initiatives and change management projects.
This course is designed for those people who wish to apply a structured approach in order to improve the operation or service delivery of their Organisation. It provides delegates with a mixture of analytical skills, idea generation techniques, along with quality tools for measurement purposes.
Course Outline
Course Outline
- Accepting and understanding the organisation as a series of processes.
- Quality approaches to organisational performance.
- Deciding on the criteria for selecting improvement projects.
- How to map out a process.
- Techniques for analysing and fault finding.
- Using quality tools for measurement and monitoring data.
- Identifying opportunities in the workplace – ‘selling the case’
- Improvement methods – how to choose the appropriate system.
- Innovation and idea generation methods.
- Action planning – how to achieve results back in the workplace.
- There is a comprehensive delegate manual containing supporting documentation.
Examinations
There are no exams with this course
Upcoming Courses
There are no scheduled dates for this course.
Related Courses
None.
Related Certificates
None.