Problem Solving and Decision Making

Target Audience

Managers, team leaders, supervisors and anyone working in a team who have identified a need to improve their abilities, and who will benefit from using the tools and techniques available to solve their problems and deliver sound solutions.

Learning Objectives

Delegates will learn how to use his or her own experience, and evidence from others to identify problems and understand situations.

By analysis of information and evidence they will be able to produce a variety of solutions.

They will learn a range of tools and techniques that facilitate the balancing of perspectives and solutions that enable realistic decisions to be made.

Pre-Requisites

There are no pre-requisites for this course

Select a course date to view a detailed course outline.

Course Summary


Overview

Managers are expected to be effective decision-makers because they have the responsibility for decisions they, and their teams, make.

Making decisions and solving problems are some of the most important elements of management. Decisions often cover a large range of problems. Whether the decisions are small or large, good management requires asking and answering many important questions.


Course Content

The Problem Solving Process
  • The Seven-stage structured problem-solving cycle.
Diagnosing Problems
  • Categorising problems.
  • Creative thinking – analytical thought and creative thought.

Generating ideas
  • Barriers to creative thinking.
  • Vertical and Lateral Thinking.
  • Generating Solutions
  • Problem-solving strategies.
  • Convergent problem-solving.
  • Divergent problem-solving techniques
Devices for Decision Making
  • Team Meetings.
  • Facilitated discussion.
  • Consensus agreement.
  • Making considered decisions.
Individual and Group Problem Solving
  • The Group Process – Forming, Storming, Norming, Performing.
  • Roles in groups - Belbin’s team roles.
Implementation Issues
  • Understanding the impact of organisational structures.
  • Deciding not to decide, keeping options open.
  • Avoiding impulse decision-making.
  • Deciding in an emergency.


Examinations

There are no exams for this course

Upcoming Courses

Location Date
London-City 31 Jul 08
Leeds 4 Aug 08
London-City 20 Aug 08
Leeds 27 Aug 08
London-City 8 Oct 08
Leeds 14 Oct 08
London-City 3 Nov 08
London-City 19 Nov 08
Manchester 24 Nov 08
Malmesbury 8 Dec 08

This course is also available at your premises by appointment.

All Course Dates & Locations

Related Courses

None.

Related Certificates

None.