Business Change Manager

This course is ideal for any staff involved in programme management roles and wish to gain a qualification, for example:

•    Senior Managers
•    Programme Sponsors or Senior Responsible Owners
•    Project managers with no operational experience
•    Business analysts
•    Operational managers
•    Project Senior Users

Benefits of attendance

•    Common language
•    Explanation of programme and project approaches
•    Introduction of change management theory

This course anticipates no pre-requisites but individuals with experience of organisational and strategic management will benefit the most.

Managing Successful Programmes is the de facto standard developed by the UK government for delivering change programmes in the UK.  The course aims to prepare and enable individuals in both roles to effectively contribute to the achievement of a successful programme outcome.

This course is designed for 2 scenarios:

1. Managers with a strong background in operational and change experience who are about to be exposed to the disciplines of programme management
2. Individuals in organisations where MSP is being implemented and they have taken on the programme management role of Business Change Manager, which is unique.

It looks at the key principles that affect the BCM in detail, and will review the Programme Management lifecycle from the BCM perspective.

 

Training Course Outline

The Core Processes

Identification Process

• Detailed review of techniques to take a programme from concept to feasibility and a Programme Brief.

Definition Process

• Development of future business models and the planning and application to a case study.

Governing Process

• Steps and mechanisms used to enable the programme to flex to external events and keep the programme under control.

Managing Benefits Process

• Application of steps and activities required to take the capabilities delivered by the projects to release the benefits.

Portfolio Management

• Design of case study project portfolio to ensure that they deliver the required capabilities to the change programme.

Closure Process

• Steps in a structured Closure to ensure that the defeat is not snatched from the jaws of victory.

The Core Principles

Benefits Management

• The BCM is critical to the delivery of benefits.  We will look at the responsibilities and techniques required to achieve this.

Organisation & Leadership

• Where does the BCM sit in the Programme structure? Why are they so critical to a successful programme and what characteristics are required?

Quality Management

• How does a BCM interface with Quality and when might they use assurance or audit to achieve their goals?

Risk & Issue Management

• There are 4 types of risk in an MSP programme; the BCM key area of interest will be Operational risk and the problems these will cause.

Planning & Control

• What should the BCM be looking to provide and receive from the programme plan to drive and support business transition?

Stakeholder Management

• Communications is a critical skill for any BCM; we will look at the tools and techniques available.

Business Case

• What information does the BCM provide and what are their commitments to deliver?

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