People Management Skills for New Supervisors & Team Leaders

Overview 

By using real life examples, new leaders can return to work feeling motivated and confident that they can make a positive impact in their new role. A first leadership role can be a daunting experience. This course gives new people managers a toolkit of essential skills and techniques. Upon returning to work delegates will feel more confident in people management and team motivation.

What it will cover 

Defining Your Role and Responsibilities

• What is required of you? - role and responsibilities
  
• Meeting new challenges and changes with confidence
• Meeting the demands of your manager and team
  
• Working with your manager to achieve your goals
  
• Establishing your personal leadership style
  

People Management, Team Development and Delegation

• Setting personal and team objectives
  
• Building a positive and successful team
  
• Recognising strengths and developing individuals' potential
  
• The process of delegation and its benefits
  
• Overcoming the barriers to effective delegation
  

Motivating the Team

• Maximising and maintaining input and motivation - building the desire for results
• Providing recognition and feedback
• Motivating to achieve maximum performance
  
• Linking individual effort to team and organisational goals

Effective Communication

• Overcoming barriers - ensuring your communications get results
  
• Assessing and listening to your team’s needs
  
• Communicating more assertively in team meetings
  
• Ten tips for effective meetings

Overcoming People Problems and Difficult Situations

• Dealing with difficult people and situations - working towards positive conclusions
  
• Supervising people you used to work alongside
  
• Understanding the decision-making process
  
• A six-step technique to problem solving
  

Improving Team Performance

• Prioritising and planning for yourself and others
  
• Responding to poor performance
  
• Developing effective strategies for yourself and your team
  

Personal Development

• Preparing and developing a personal action plan to support your return to the workplace

This course will help you to develop the key people management skills to ensure success in your supervisory role:

• Enhance the effectiveness/performance of your team and the achievement of objectives and results.
• Set and reach both personal and team objectives using delegation and time management skills.
• Understand how to overcome barriers to communication. 
• Motivate, manage and lead your team and individuals to meet objectives and deliver results.
• Help staff solve problems which lead to under-performance.
• Handle difficult situations and people using empathy and constructive feedback.
• Effectively supervise individuals you used to work alongside.
• Practise the skills of assertiveness and active listening.
• Deal more effectively and confidently with disciplinary situations or conflict.