Course: ISEB Benefits Management & Business Acceptance

Overview

When organisations commission new IT systems to support business change the ultimate aim is to improve the business by deriving benefits from the system. Understanding what those benefits should be, ensuring the solution implementation delivers them and ultimately planning how to measure the success of the change are the key issues that this course addresses.

This course will prepare you for the "ISEB Certificate in Benefits Management and Business Acceptance" that can contribute to the ISEB Business Analysis Diploma.

Who will the course benefit?
Project Managers, Business Analysts, Business Managers, Service Managers and other key stakeholders involved in benefits management of new systems; those who predict expected benefits, those responsible for monitoring the business case through the change and those who ultimately accept the system (UAT) and apply it to deliver the benefits to the business.

Course Objectives
To understand the role of a business case through the project lifecycle from defining the promised set of deliverable benefits, through monitoring a project against the business case and testing the deliverables against them and post-delivery measuring the delivered benefits against the original business case.

This course is based on the syllabus for the ISEB Certificate in Benefits Management and Business Acceptance.

Pre-Requisites
No pre-requisites have been defined for this course

• Introduction to benefits management
• Defining the business benefits
• Planning for benefits management
• Testing for business acceptance
• Test design techniques
• Test planning, management and confirmation
• Reviewing the business case
• Implementing the business change
• Benefits delivery