Course: ISEB Modelling Business Processes - 2 days

This 2 day course provides practical, proven techniques for mapping, analysing and improving processes and also examines important related issues such as human performance and process measurement.

Modelling Business Processes is delivered by trainers who bring their substantial experience of practical business process modelling projects to the programme. The case study on which the course is built is based on a genuine consultancy assignment. A comprehensive manual, containing detailed information about process modelling techniques and providing references for further reading, is supplied as part of the course. 

This course prepares candidates to sit the examination for the ISEB Certificate in Modelling Business Processes. This involves a one-hour, open book examination that may be taken at the end of the course or at a public examination session.

The certificate in Modelling Business Processes is a specialist module for the ISEB Diploma in Business Analysis.

The exam fee is included in the course price.

Developments in Business process change
Organisations as systems
Value propositions and value chains
Business Process Reengineering - use and misuse
Workflow and packaged applications
Quality and quality management
The Capability Maturity Model
Information Technology driven process change
Mergers and acquisitions and their influence on process

Modelling organisations
Traditional view of an organisation
Modelling the external environment
Organisation diagrams
Value chains and core business processes

Modelling business processes
Business events and business rules
Business process modelling notation
The 'As is' process diagram

Defining and performing tasks
Analysing a specific task
Compiling a task analysis worksheet
Analysing the human performance required to perform the task
Compiling a human performance analysis worksheet

Managing and measuring the business process
The basis of measurement
Functional versus process measures
Six Sigma
Role of the manager

Business process redesign
Focusing business process redesign
Process redesign patterns
The reengineering pattern
The simplification pattern
The value-added pattern
The gaps and disconnect pattern
The package solution pattern
The COULD process model
The 'To be' process model

Implementing Business Process Change
A Framework for process redesign
Obstacles to Change
A change implementation process