Course: ISEB Benefits Management & Business Acceptance

This course has been created for those requiring an understanding of how business benefits are managed to facilitate their delivery. The delivery of business benefits relies in part upon effective testing and implementation of business solutions and the course also covers these areas. 

Theoretical concepts are underpinned with a realistic case study through which participants can gain experience of applying the benefits management and business acceptance techniques.

The course prepares participants to attain the Certificate in Benefits Management and Business Acceptance offered by the Information Systems Examinations Board (ISEB). Candidates are required to pass a one-hour open book examination in order to acquire the Certificate.

The exam fee is included in the course price.

Rationale for business success
Lifecycle for business change
The role and importance of benefits management
The role and importance of business acceptance

Drivers for business change
The mission and strategy of the organisation
Value propositions
External environment factors
Alignment with the business environment

The business case
Structure and content of the business case
Categories of business benefit
Measuring benefits
Timing for quantifying benefits

Benefits Management and Planning
Benefit owners
The Benefits Plan
Benefits dependencies

User Acceptance Testing - principles and approach
Principles and vocabulary of testing
The test process and approaches to testing
Functional and non-functional testing
Test documentation

The model office
The scope of acceptance testing
Time issues and testing
Attributes of testing staff

Test design techniques
Activity Diagrams
Decision Tables
State Machine Diagrams

Test planning
The Test Plan
Progress monitoring and control
Incident management
Confirmation testing
The Test Summary Report

Reviews and benefits management
Gateways - scheduled and unscheduled
Assessing impact - projects, business and environmental

Implementation of business solutions
Planning the implementation
Implementation strategies
Training approaches
Testing competence

Delivery of business benefits
Embedding the benefits
Disaggregating benefits
Fragmentation of benefits
Identifying and evaluating further benefits