Course: ITIL Practitioner - Configuration Management

Configuration Management Practitioners

• Three-day course (public or customer-specific on-site)
• Two-hour part multiple choice, part written examination held on third day

Objectives
• To provide delegates with a practical approach to implementing Configuration Management in organisations.
• To provide delegates with a practical understanding of implementing Configuration Management across organisations.
• To prepare delegates for the ISEB Practitioner examination in Configuration Management.

Who should attend?
This course is designed for practitioners already experienced in Configuration Management looking to achieve the Certificate for their own development and for those less experienced, wanting to learn more about Configuration Management.

Professional qualifications
On the third day of the course, the delegates sit a one-hour multiple choice and one-hour written examination.  Successful delegates receive the ISEB IT Service Management Practitioner Certificate in Configuration Management.

Overview
This is a practical course and consists largely of syndicate work and exercises with the necessary ITIL theory for the examination.  A pre-requisite for this course is the IT Service Management Foundation course and delegates must have obtained the ISEB/EXIN Foundation Certificate in IT Service Management before attending the Practitioners course.

The Configuration Management Practitioners course prepares delegates for the Practitioner Certificate in Configuration Management.  This course and the lecturers who deliver the course are all accredited by the ISEB.

Content
Introduction
• Goals, objectives and scope
• Continuous Service Improvement
• Planning to Implement

Configuration Management Database
• Business data modelling
• Design, maintenance and management
• Definition of configuration types and standard configurations
• Definition and management of Configuration Items
• Attributes and relationships
• Tool requirement and procurement
• Management reporting
• Interface and support of other processes

Configuration Management Process
• Definition and implementation
• Key concepts
• Key Performance Indicators and metrics
• Management Information
• Review and Audit
• Roles and Responsibilities
• Skills and qualities
• Costs, benefits and problems

Documentation
Delegates will receive a comprehensive course manual.

What next?
After completing the Practitioner Certificate in Configuration Management, delegates may consider:

• ISEB Manager's Certificate in IT Service Management