Course: ITIL Practitioner - Release Management

This is a practical course and consists largely of syndicate work and exercises with the necessary ITIL theory for the examination. A pre-requisite for this course is the IT Service Management Foundation course and delegates must have obtained the ISEB/EXIN Foundation Certificate in IT Service Management before attending the Practitioners course.

The Release Management Practitioners course prepares delegates for the Practitioner Certificate in Release Management. This course and the lecturers who deliver the course are all accredited by the ISEB.

On the third day of the course, the delegates sit a one-hour multiple choice and one-hour written examination. Successful delegates receive the ISEB IT Service Management Practitioner Certificate in Release Management.

Prerequisites

This course is designed for practitioners already experienced in Release Management looking to achieve the Certificate for their own development and for those less experienced, wanting to learn more about Release Management.

Course Outline

Introduction

• Goals, objectives and scope
• Continuous Service Improvement
• Planning to Implement

Basic Concepts

• Release Policy
• Definitive Software Library
• Definitive Hardware Store
• Types of Release

Roles and responsibilities

• Skills
• Interfaces

Release Management Process

• Release Planning
• Designing and developing
• Building and configuring
• Testing and acceptance
• Rollout planning
• Communication, preparation and training
• Distribution and installation
• Benefits, costs, problems
• Key Performance Indicators and reporting
• Standards

Tools

• Change and Configuration
• Build management
• Software configuration
• Distribution and auditing