Course: MS5051 Monitoring and Troubleshooting Microsoft Exchange Server 2007

At the end of this two-day workshop, specialists will be able to monitor and troubleshoot an Exchange Server 2007 messaging system. Students will learn how to correlate client and server issues and resolve those issues. They will also learn how to monitor systems and create reports from the monitoring data.

This workshop is intended for experienced enterprise-level messaging professionals who have at least 3 years experience working in the Information Technology field, including administering Exchange Servers.

This workshop requires that students meet the following prerequisites:

Understanding of server hardware. For example, the role of hardware components and understanding of potential hardware bottlenecks.
Basic knowledge of server and Exchange performance characteristics. For example, the importance of sample rates and sizes are and how they are used.

Experience using these tools and applications:
Perfmon command
MDBVUE tool
Active Directory Management tools
telnet commands
nslookup command
Internet Information Services (IIS) Admin
Windows PowerShell
Exchange QueueViewer
Exchange Management Console
Event Viewer
Outlook
ADMAP command
Working knowledge of Windows server operating system. For example, how storage is configured, basic backup and restore techniques, and what a client/server application interaction means.
Working knowledge of network technologies. For example, what Transmission Control Protocol (TCP/IP) and Domain Name System (DNS) do and how to use them, basic routing concepts (Wide Area Networks (WAN) vs. Local Area Network (LAN) router vs. switch vs. hub).
Working knowledge of Active Directory. For example, how user objects are managed, what is stored in Active Directory partitions, basic architectures (domain, forest, sites, etc.), and how domain controllers are managed. Also, site and site connector configuration, schema and configuration partitions, and Global Catalogs.
Working knowledge of Exchange Server 2003. For example, what the different server roles are, how the different server roles interact, what protocols the server roles use to communicate, what roles the clients connect to, How messaging policies work, how Microsoft ActiveSync 4.2 interacts with Exchange Server, how to manage recipients in exchange and Active Directory (AD), how message hygiene interacts with the message flow.
Understanding of Exchange transport technologies. For example, connectors, routing via AD sites, the basic components of the Simple Mail Transport Protocol (SMTP) transport system, how the client connectivity protocols work (Post Office Protocol (POP), Internet Access Message Protocol (IMAP), SMTP). 

Delegates will learn how to:

Monitor and troubleshoot client performance and connectivity.
Monitor and troubleshoot mail flow.
Monitor and troubleshoot messaging servers.
Troubleshoot calendars and public folders.
Monitor and troubleshoot external and additional services.
Identify trends in a messaging system.

This course will help the student prepare for the following Microsoft exam:

70-236 - Implementing, Troubleshooting and Maintaining a MS Exchange Server 2007 Infrastructure.

Unit 1: Introduction to Exchange Server Monitoring and Troubleshooting

Unit 2: Monitoring and Troubleshooting Client Performance and Connectivity

Unit 3: Troubleshooting Access to Resources and Messages

Unit 4: Monitoring and Troubleshooting Mail Flow

Unit 5: Monitoring and Troubleshooting Mailbox Servers

Unit 6: Monitoring and Troubleshooting External and Additional Services

Unit 7: Identifying Trends in a Messaging System