Course: ITIL Expert - Service Transition

The course builds on the general principles covered as part of the ITIL Foundation course. It covers the lifecycle aspects of Service Transition and covers the management and control of the activities and techniques within the Service Transition stage of the lifecycle but not the detail of each of the supporting processes (which are covered in detail in the capability courses). Additionally the course looks at the concept of Service Transition as a practice and at the interfaces between Service Transition and the other stages of the ITIL Service Lifecycle.

The course is assignment based, with a strong emphasis on practical coursework, working as individuals and in teams.

Successful candidates will be awarded 3 credits towards the ITIL Expert qualification.

This course fee includes the exam.

Objectives

The purpose of the Service Transition course is to obtain knowledge on ITIL concepts and terminology. The courses looks at activities that may be implemented to enhance the quality of IT service management within an organisation and enables students to understand the concepts, processes, functions and activities involved in Service Transition.

The course aims to explain the roles and justify the need of Service Transition in the Service Lifecycle.

The course prepares delegates for the ITIL Lifecycle examination in Service Transition.

Content

The main principles and objectives of Service Transition

• Challenges, Critical Success Factors and Risks
• Organisational issues concerned with Transition
• Technology considerations related to Service Transition
• The activities commonly performed in the Service Transition arena
• Assessing Critical Success Factors and Managing Risk in Service Transition

The course also covers the managerial and supervisory aspects of the ITIL processes covered in the Service Transition stage:

• Service Asset and Configuration Management
• Change Management
• Release and Deployment Management
• Service Validation and Testing
• Evaluation
• Knowledge Management