Course: ITIL Expert - Service Offerings & Agreements

The Service Offerings and Agreements Course provides in-depth practical advice and guidance on process structure, roles, functions and activities that will enable role focused capability and competency in relation to:

-Service Portfolio Management
-Service Catalogue Management
-Service Level Management
-Demand Management
-Supplier Management
-Financial Management
-Business Relationship Management

The course is comprised of lecture sessions, facilitated assignments and exercises and a practice examination.

The main focus of the course is covered by the Service Strategy and Service Design volumes of the IT Infrastructure Library (ITIL) Version 3.

The core volumes are:

-Service Strategy - provides guidance on how to design, develop, and implement service management. It ensures that the overall business aims and strategy is supported by the IT organisations’ aims and strategy.

-Service Design - provides guidance on the design of new or changed services for introduction into the live environment.