Course: ITIL Expert - Service Operation
Course Summary
The ITIL Expert Qualification: Service Operation Certificate Course is one of five lifecycle courses that fit into the intermediate stream for ITIL Version 3 certification. It is a free-standing qualification but it is also a module contributing to the ITIL Expert in IT Service Management Certificate
This certification is aimed at people involved with the management and control of Service Operation and, as such, does not cover process details in great depth. (For that level of information see the ITIL Expert Qualification: Operational Support and Analysis Certificate).
The course is comprised of lecture sessions, facilitated assignments and exercises and a practice examination.
Course Outline
The Service Operation Course provides information to enable delegates to gain competencies in:
- Service Operations Principals
- Service Operation Processes
- Common Service Operation Activities
- Organising Service Operation: Functions
- Technology Considerations
- Implementation Considerations
- Challenges, Critical Success Factors and Risks
The core volume of Service Operation provides guidance on the day to day management of the ICT Infrastructure. It is also contributes to the Service Management Lifecycle for carrying out those processes which contribute to the optimisation of the services provided.
Where & When
| Location | London-Holborn |
|---|---|
| Start Date | 10 Dec 08 |
| Price (ex. VAT) | £995.00 |
| Venue Info | London - Rosebery Ave |
| Residential | No |
| Availability | Limited |
| Duration | 3 days |
| Delivered As | Venue and on-site |
| Pre-course Reading | |
The examination board recommend 21 hours personal study of the Service Operation book and the syllabus as preparation for the course. There is a lot of information to cover on the course so we would expect delegates to spend between 1 and 2 hours each evening doing self-study. | |
| Exam Included | Yes |
| Course Ref | 43451 |
