Course: ITIL Expert - Release, Control & Validation
Course Summary
Release, Control and Validation is one of the Service Capability stream of courses which will be of interest to candidates who wish to gain an in depth level of understanding of v3 processes as they relate to specific roles. Each course within the Service Capability stream contains groupings of processes and roles from within ITIL and is intended to offer candidates a balanced knowledge of ITIL practises which have a direct interaction and dependencies in their daily use.
Candidates completing the course can expect to gain an understanding of Release, Control and Validation (RCV) and its importance to the provision of service and the achievement of operational excellence.
This includes:
- competency in the principles, objectives, processes, activities, methods and functions employed within RCV and how they interact with the rest of the Lifecycle
- an appreciation of the technology considerations for RCV
- an awareness of the implementation considerations for RCV
- insight into the operational challenges, risks and critical success factors associated with RCV
- recognition of how to measure RCV
- realisation of the importance of IT Security and its contribution to RCV
Course Structure
This classroom based course is a mix of lecture and discussion with practical exercises and coursework throughout.
Course Outline
Introduction to Release, Control and Validation (RCV)
- service as a concept (the role of utilities, warranties, capabilities and resources)
- service as a value proposition and value composition
- the ITIL processes, functions and roles
- the RCV processes and how they interact across Lifecycle
- the value to the business
Change Management
- the purpose, goal, objectives and scope of the process
- the business value of the process
- process policies, design and planning considerations
- change requests
- the activities of managing changes
- the process triggers, inputs, outputs and interfaces
- measuring change
- day-to-day change management operational activities
- the relationship between CSI and organisational change
Service Asset and Configuration Management
- the purpose, goal, objectives and scope of the process
- the business value of the process
- process policies and basic concepts
- the process activities
- the Configuration Management System (CMS)
- measuring the process
- day-to-day configuration management operational activities
Service Validation and Testing
- the purpose, goal, objectives and scope of the process
- the business value of the process
- process policies and basic concepts
- test models and validation conditions
- test data and test environments
- measuring the process
Release and Deployment Management
- the purpose, goal, objectives and scope of the process
- the business value of the process
- process policies, basic concepts, design and planning considerations
- implementation planning
- the activities of transfer, deployment, retirement, verification and early life support
- the process triggers, inputs, outputs and interfaces
- recording deployment information
- challenges, risks and critical success factors for the process
Request Fulfilment
- the purpose and scope of the process
- establishing a self-help practice
- the relationship of the process to Release and Incident Management
- challenges, risks and critical success factors for the process
Service Evaluation
- the purpose, goal, objectives and scope of the process
- process terminology
- effects of change and evaluation of effectiveness
- challenges for the process
Knowledge Management
- the purpose, goal, objectives and scope of the process
- the business value of the process
- DIKW
- process strategy and practical techniques
- data and information management
- stakeholder support
- measuring the value of the process
- day-to-day change management operational activities
- the relationship with CSI
Roles and Responsibilities
- the key roles / functions responsible for executing each process step
Technology and Implementation Considerations
- generic requirements
- evaluation criteria for technology and tools
- how to implement Service Management technologies
- practices for process implementation
- the Deming Cycle
- challenges, critical success factors and risks of implementation
Where & When
| Location | Manchester |
|---|---|
| Start Date | 1 Dec 08 |
| Price (ex. VAT) | £1395.00 |
| Venue Info | Manchester - Portland St - 31 |
| Residential | No |
| Availability | Full |
| Duration | 5 days |
| Delivered As | Venue and on-site |
| Pre-course Reading | |
|
Candidates are strongly encouraged to read the ITIL Service Lifecycle core publications in advance of attending the training with particular focus on the two books of ‘Service Transition’ and ‘Service Operation’. | |
| Exam Included | Yes |
| Course Ref | 43902 |
