Course: ITIL Expert - Service Transition
Course Summary
Service Transition is one of the Service Lifecycle stream of courses which will be of interest to candidates wishing to obtain knowledge of v3 practises within the Service Lifecycle context. Each course within the Service Lifecycle stream is focused on one stage of the lifecycle, the use of process and practise elements within that stage and the management capabilities needed to deliver quality service management practise in an organisation.
Candidates completing the course can expect to gain an understanding of the Service Transition Lifecycle.
This includes:
- competency in the Lifecycle's principles, processes, activities and functions
- an appreciation of the technology considerations for the Lifecycle
- an awareness of the implementation considerations for the Lifecycle
- insight into the operational challenges, risks and critical success factors of the Lifecycle
Course Structure
This classroom based course is a mix of lecture and discussion with practical exercises and coursework throughout.
The training includes detailed preparation for the examination which will be held at the end of Day Three.
Course Outline
- service as a concept (the role of utilities, warranties, capabilities & resources)
- service as a value proposition & value composition
- how ST fits into the ITIL Lifecycle
- the main purpose and objectives of ST
- the ITIL processes, functions and roles
- the value to the business
• Service Transition Principles
- key policies for ST
- best practice principles of ST
• Service Transition Processes
- Transition Planning & Support
- Change Management
- Service Asset & Configuration Management
- Release & Deployment Management
- Service Validation & Testing
- Evaluation
- Knowledge Management
• Service Transition related Activities
- managing communications & commitment
- managing organisational & stakeholder change
- organisational roles & responsibilities (including the roles within organisational change)
- planning & implementing organisational change
- assessing organisational readiness & monitoring progress of organisational change
- methods, practices & techniques used in managing change
- stakeholder management
• Organising for Service Transition
- roles & responsibilities
- organisational context / structure
- interfacing with other Lifecycle phases
• Technology Considerations
- technology requirements that support Service Transition and its Lifecycle integration
• Implementation & Improvement Considerations
- introducing Service Transition into an organisation (justification, design)
- managing cultural change, risk and beneficial values
• Challenges, Critical Success Factors & Risks
Where & When
| Location | Leeds |
|---|---|
| Start Date | 8 Dec 08 |
| Price (ex. VAT) | £995.00 |
| Venue Info | Leeds - Russell Street - 31 |
| Residential | No |
| Availability | Spaces |
| Duration | 3 or 4 days |
| Delivered As | Venue and on-site |
| Pre-course Reading | |
| It is suggested that candidates re-familiarise themselves with the relevant content of their V3 Foundation/Foundation Bridge training prior to attendance. In addition candidates are encouraged to read the following texts: - ‘The Official Introduction to the ITIL Service Lifecycle’ (ISBN 978-0-11-331061-6) - ‘Key Element Guide Suite’ (ISBN: 978-0-11-331088-9) - ‘Service Transition’ Lifecycle (ISBN 978-0-11-331048-7) | |
| Exam Included | Yes |
| Course Ref | 43903 |
