Course: ISO20000 Foundation - EXIN Service Quality Management

Target Audience

- IT staff involved with the delivery of services to either internal or external customers.
- Those responsible for service development and delivery within organisations aspiring to ISO20000.

In combination with the ITIL Foundation Certificate in Service Management this course/qualification will provide a firm basis for professionals in an ISO20000 certified organisation.

 

Learning Objectives:

- Understand the basics of Quality Management
- Be able to explain the concepts and principles of ISO20000

 

Pre-Requisites
- ITIL Foundation - Service Management

Fundamentals of Quality Management Systems
Overview of the ISO20000 Service Management standard
Coordination and Integration Processes
Service Delivery Processes
Resolution, Control and Release Processes
Relationship Processes