Course Ref: 44299
Course: ITIL Expert - Service Transition
Course Summary
The ITIL Expert Qualification: Service Transition Certificate Course is one of five lifecycle courses that fit into the intermediate stream for ITIL Version 3 certification. It is a free-standing qualification but it is also a module contributing to the ITIL Expert in IT Service Management Certificate
This certification is aimed at people involved with the management and control of Service Transition and, as such, does not cover process details in great depth. (For that level of information see the ITIL Expert Qualification: Release, Control and Validation Certificate)
This certification is aimed at people involved with the management and control of Service Transition and, as such, does not cover process details in great depth. (For that level of information see the ITIL Expert Qualification: Release, Control and Validation Certificate)
Course Outline
The Service Transition Course provides information to enable delegates to gain competencies in:
-Service Transition Principals
-Service Transition Processes
-Common Service Transition Activities
-Organising Service Transition: Functions
-Technology Considerations
-Implementation Considerations
-Challenges, Critical Success Factors and Risks
The course is comprised of lecture sessions, facilitated assignments and exercises and a practice examination.
Where & When
| Location | London-Holborn |
|---|---|
| Start Date | 14 Jan 09 |
| Price (ex. VAT) | £995.00 |
| Venue Info | London - Rosebery Ave |
| Residential | No |
| Availability | Limited |
| Duration | 3 days |
| Delivered As | Venue and on-site |
| Pre-course Reading | |
There is a lot of information to cover on the course so we would expect delegates to spend between 1 and 2 hours each evening doing self-study. The examination board recommend 21 hours personal study of the Service Transition book and the syllabus as preparation for the course.
| |
| Exam Included | Yes |
| Course Ref | 44299 |
