Course: ITIL Expert - Release, Control & Validation

The ITIL Certificate in Release, Control and Validation (RCV) Course is one of the four courses that fit into the capability stream for ITIL Version 3 certification.

This certification is intended to enable the holders of the ITIL Foundation certificate in IT Service Management to acquire the skills needed to begin the practical application of the concepts, covered by this course, in support of the Service Management lifecycle.

The Course Profile

The course is comprised of lecture sessions, facilitated assignments and exercises and a practice examination.

This is a 4 Day Course which includes a 90 Minute Examination of 9 Multiple choice, gradient scored questions with a Pass Mark of 65% or a Distinction Mark of 75%.

The Release, Control and Validation Course provides in-depth practical advice and guidance on process structure, roles, functions and activities that will enable role focused capability and competency in relation to:

- Change Management
- Release and Deployment Management,
- Service Validation and Testing
- Service Asset and Configuration Management
- Request Fulfilment
- Service Evaluation
- Knowledge Management