Course: ITIL Practitioner - Configuration Management

This three day course leads to the ISEB examination and qualification ISEB Practitioner Certificate in IT Service Management: Configuration Management. The course is designed for IT professionals working in the area of Configuration Management who are involved on a day to day basis in terms of maintaining an effective Configuration Management Database and identifying & reporting anomalies in terms of the recorded details of configuration items, and wish to gain an acknowledged qualification in their area of expertise. The course is a very practical learning experience with a number of exercises and scenarios built in.

The Configuration Management qualification will be attained through passing the ISEB set in course assignment in addition to passing the ISEB set multiple choice one hour exam paper which is scheduled for the last afternoon of the course.

Pre-Requisites

Demonstrate at least one year’s experience in the Configuration Management process.
Hold the Foundation Certificate in IT Service Management.
 

Structure

The course will consist of formal lecturing, group discussions, in course assignments, and a practice examination paper. The “live” examination is in two parts.

1. Is a one hour written case assignment based on a case study – which is marked by our ISEB examiner.
2. Is a one hour “closed book”, multiple choice paper and will take place on the afternoon of the last day of the course.

Delivered by a Focus Training Partner which specialises exclusively on IT Service Management:

- Courses never cancelled

- Trainers have hands-on ITIL experience

- Free refresher programme if you are unfortunate enough to fail the exam

Planning -

The planning and implementation of the Configuration Management process. On completion of the course the candidate should be able to:

• Understand the planning activities involved in implementation of Configuration Management and management of the configuration lifecycle.
• Understand the potential costs, benefits and problems associated with the implementation of Configuration Management.
• Develop an outline design of an appropriate CMDB for the management of all IT assets.
• Know the objectives and scope of Configuration Management.
• Develop and implement a Configuration Management plan and policy.
• Demonstrate an awareness of the support tools and techniques for Configuration Management.

Management of Configuration Items (CIs) and assets -

The checking, classifying and management of CIs. On completion of the course the candidate should be able to:

• Define and a gree which CIs and CI types can be handled through the use of standard definitions and configuration models.
• Define, develop and implement lifecycles for each type of CI, together with individual attribute requirements for CI types.
• Develop and implement appropriate:
  • CI naming standards and conventions
  • CI relationship types
  • configuration baselines and their usage
  • variants and their usage
  • CI assemblies and components
• Develop, agree and implement appropriate CI breakdown levels within the CMDB.

Maintenance of the Configuration Management Database (CMDB) -

Maintenance of an accurate CMDB. On completion of the course the candidate should be able to:

• Develop and implement procedures to ensure that the accuracy and integrity of the CMDB data is maintained in conjunction with Change Management.
• Development and implementation of the appropriate housekeeping, security and recovery procedures for the CMDB.
• Development and implementation of the appropriate review and auditing procedures to ensure that the CMDB remains consistent with the Definitive Software Library (DSL), the Definitive
• Hardware Store (DHS) and the actual infrastructure, in conjunction with Release Management.

Monitor and Report on Configuration Management -

Monitor and report on the metrics of Configuration Management, and review the effectiveness of the process. On completion of the course the candidate should be able to:

• Conduct Configuration Management reviews.
• Identify and report on the metrics of the configuration process.
• Understand the significance and implications of the various metrics.
• Understand the need for and methods of auditing process compliance.
• Review Configuration Management processes identifying areas of weakness, instigating resolutions and recommending proactive improvements.

Interfaces and Dependencies -

The appreciation and understanding of the scope of the Configuration Management process together with the interfaces and dependencies of the other Service Management processes. The candidate is able to:

• Identify and understand the interfaces that Configuration Management has with the other Service Management processes and other areas of IT.
• Define and document the dependencies of the other Service Management processes on Configuration Management processes and information.
• Define and document the dependencies of Configuration Management on the other Service Management processes and information.
• Implement procedures that facilitate the interfacing and dependence of Configuration Management with all other Service Management processes.