Course Ref: 46388
Course: ITIL Practitioner - Service Continuity
Course Summary
Planning for something which may never happen is part of ITSCM, understanding the risks and how we can bring the service back if it fails. Understanding the business criticality of the services and how we recover them is crucial to best practice.
The "best practice" processes and skills used on this course will help you do so. As it is based on the ISEB syllabus and qualification for the "Practitioner Certificate in IT Service Management: specialising in ITSC Management" you will find that the competencies developed on the course are recognised worldwide.
The "best practice" processes and skills used on this course will help you do so. As it is based on the ISEB syllabus and qualification for the "Practitioner Certificate in IT Service Management: specialising in ITSC Management" you will find that the competencies developed on the course are recognised worldwide.
Course Outline
Who will the course benefit
IT Service Continuity Management and other second and third level business or systems support staff.
Course Objectives
To show how IT Infrastructure Library® (ITIL®) and other related "best practices" help create an ITSC plan, ability to test that plan and recover the systems in accordance with the Business Continuity plan. If eligible, to take the ISEB Practitioner Certificate in ITSC Management examination.
This course will enable delegates to:
Understand the risks to the business of an IT failure.
Engage the business to understand the vital business functions.
Understand the contents of an ITSCM plan and how this fits with the Business Continuity.
Engage the business to understand the vital business functions.
Understand the contents of an ITSCM plan and how this fits with the Business Continuity.
Pre-Requisites
To be entered for the Practitioner’s examination leading to the certificate, you must be able to demonstrate at least one year’s experience in the Problem Management process and hold the Foundation Certificate in IT Service Management Service Management Essentials.
Course Content
Course Introduction and overview of ITIL®
Overview of IT Service Continuity Management
Planning and Initiation
Requirements and Strategy
Implementation
Operational Management
Invocation
Tools and Techniques
Monitoring and reporting
Interfaces and dependencies
Follow-on Courses
No follow-on courses have been defined
Examinations
ISEB Practitioner Certificate in IT Service Management: specialising in ITSC Management
Where & When
| Location | London-City |
|---|---|
| Start Date | 19 Jan 09 |
| Price (ex. VAT) | £995.00 |
| Venue Info | London - Moorgate Training Centre |
| Residential | No |
| Availability | Spaces |
| Duration | 3 day |
| Delivered As | Venue and on-site |
| Pre-course Reading | |
| TBC | |
| Exam Included | Yes |
| Course Ref | 46388 |
