Course: ITIL Expert - Service Strategy

The Service Lifecycle series will focus on each stage of the Lifecycle and syllabi are matched to each of the five core practice areas.

Service Strategy focusses on Strategies, Policies and constraints: how to create and implement strategy, manage a service portfolio, perform financial management and determine return on investment.

This course will benefit Service Managers, Architects, Business Managers, including CIOs, and others who need to define and implement Strategy and Architectures that deliver effective IT Services to their organisation.

These certificates will be of interest to individuals seeking a better grasp of the business fundamentals that drive the need for IT services and justify investments.

The Service Lifecycle Module Certificates exposes such individuals to essential aspects of Management, Marketing, Operations, and Organization Management useful to appreciate the concerns of their business counterparts within a service management context