Course Ref: 49817
Course: ITIL Expert - Planning, Protection and Optimisation
Course Summary
The Service Capability series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use.
Course Outline
This Planning, Protection and Optimisation module focusses on:
- Availability Management
- Capacity Management
- IT Service Continuity Management
- Demand Management
- Risk Management
- Information Security Management
- Availability Management
- Capacity Management
- IT Service Continuity Management
- Demand Management
- Risk Management
- Information Security Management
Where & When
| Location | Edinburgh |
|---|---|
| Start Date | 11 May 09 |
| Price (ex. VAT) | £1395.00 |
| Venue Info | Edinburgh - St Mary's Street - 10 |
| Residential | No |
| Availability | Spaces |
| Duration | 5 days |
| Delivered As | Venue and on-site |
| Exam Included | Yes |
| Course Ref | 49817 |
