EXIN Service Quality Management Foundation (SQMF)

The ISO/IEC20000 SQM Foundation program is targeted at a broad audience of IT service professionals who play a role or have an interest in Service Quality Management, even if their employer’s or customer’s organisation is not yet ISO/IEC 20000 certified.

The SQMF has set the international standard for those wishing to demonstrate their proficiency in the Best Practice service management systems associated with ISO20000.

There is a 60 minute, closed book, multiple choice paper

The ITIL Foundation Certificate or equivalent knowledge
>ITIL Foundation (v2 and v3)

ITIL Foundation - Service Management v2 [3 days]

OR

ITIL Foundation - Service Management v3 [3 days]

THEN

ISO20000 Foundation - EXIN Service Quality Management [3 days]