ISEB Business & Management Skills

This five-day course provides IT professionals with practical guidance on business, financial, people, project and contract management issues.
The content is delivered in the context of what is required to manage an IT Service business.

This course includes a high content of practical work and delegate participation with hands-on involvement in both group and individual exercises.
Video recording and playback are used in a number of the exercises.

The guidance offered is set in the context of Service Management, thus covering situations when business and management skills are most likely to be used.

• Focus on business issues and the role of management
  
• Team working and building
  
• Motivation skills

• Problem solving and decision making
  
• Communication: life-blood of organisations
  
• Report writing and written expression
  
• Presentation skills - preparation and delivery
  
• Interviewing techniques and practice
  
• Negotiating skills and conflict management
  
• Meetings - preparation, execution and administration
  
• Financial issues for IT Managers, appreciation and understanding
  
• Business planning and basic project management
  
• Personal effectiveness and time management
  
• Customer care and developing a service culture