ITIL Expert - Service Transition

CIOs, CTOs, IT Consultants, IT Audit Managers, IT Security Managers, Service Test managers, other IT staff & managers.

This ITIL Training Module forms part of the ITIL Intermediate Lifecycle Stream.  Successful completion of the exam will provide 3 credits towards achievement of the ITIL Expert qualification.

Succesful Delegates will understand:

• Service Transition Principles, Purpose and Objective
• How Service Transition processes interact with other Service Lifecycle Processes
• The sub processes, activities, methods and functions used in each Service Transition Process
• The roles & responsibilities within Service Transition
• Activities and functions needed to achieve operational excellence
• How to measure ITIL Service Transition
• Technology and implementation considerations
• Challenges, critical success factors and risks 

 Achievement of the ITIL Expert Service Transition Certificate.

ITIL Foundation Certificate in IT Service Management

(V3 Foundation OR V2 Foundation plus Foundation Bridge Certificate)

Basic IT literacy and 2 years' IT experience are recommended.

21 hours' personal study including review of the syllabus and Service Transition book.

• Introduction to Service Transition
• Service Transition Principles
• Service Transition Processes
  • Transition & Planning support
  • Change Management
  • Service Asset & Configuration Management
  • Release & Deployment Management
  • Service Validation & Testing
  • Evaluation
  • Knowledge Management
• Service Transition Related Activities
• Organising for Service Transition
• Consideration of Technology
• Implementation and Improvement
• Exam Preparation

ITIL Expert Service Transition Certificate

The exam is taken on the final day of the course:

Format:   8 multiple choice, scenario based, gradient scored questions
Duration:   90 minutes
Open Book:   No
Pass Mark:   28/40 or 70%