ITIL Foundation - v2 to v3 Bridge - 2 days

This one and one half day course is designed for those who hold the ITIL v2 Foundation Certificate and now want to gain the bridging "Credit" to ITIL V3. (The course will examined and will be worth 0.5 “credits”. When combined with the 1.5 “credits” awarded to holders of the ITIL v2 Foundation Certificate, sufficient credits (2.0) are held to begin the more advanced training in the ITIL v3 roadmap.

The course focuses on the new ITIL v3 structure (The service Lifecycle) and how this extends beyond the Service Support and Service Delivery focus in ITIL v2.

On completion, delegates will have a sound appreciation of the improvements to ITIL, understand what they are and the benefits they will bring to both IT and the business.

Topics

• Why has ITIL been restructured
• The Service Lifecycle -
  • Understanding the service lifecycle and the objectives and business value for each phase in the lifecycle.
• What does Service Strategy offer and what does it consist of.
• What does Service Design Offer and what best practice processes are involved.
• What does Service Transition offer and how is it managed
• Functions and procedures in Service Operation to ensure quality service delivery.
• How to ensure the service(s) do not stagnate through Continual Service Improvement.

In each of the stages of the lifecycle familiar processes will be recognized and additional/new processes and practices will be highlighted.