ITIL Overview
Target Audience
A one day workshop for all levels of IT staff requiring an introduction to Service Management.
Learning Objectives
Achieve a basic understanding of the benefits of a systematic approach to the planning, implementation and management of IT service activities.
Understand the components within the ITIL approach and how they are deployed by leading organisations to deliver world class service provision.
Pre-Requisites
None.
Select a course date to view a detailed course outline.
Course Summary
Definitions
The benefits of ITIL Service Management
Link to organisational goals and structures
Implementation options
Key components:
- Service Desk and Incident Management
- Problem Management
- Change Management
- Release Management
- Service Level Management
- Availability Management
- Capacity Management
- IT Service Continuity Management
Examinations
None.
Upcoming Courses
There are no scheduled dates for this course.
This course is also available at your premises by appointment.
