MS2261 Supporting Users Running Microsoft Windows XP Desktop Operating Systems

New entrants and career changers new to the IT industry.

Call center technicians with 6 months experience looking to validate their support skills.

This is the first course in the Microsoft Certified Desktop Support Technician curriculum.

Provide individuals who are new to Microsoft Windows XP with the knowledge and skills necessary to troubleshoot basic problems end users will face while running Microsoft Windows XP Professional in an Active Directory network environment, or Windows XP Home edition in a workgroup environment. This is an introductory course designed to provide an overview of operating system concepts and how to troubleshoot Windows XP.

Delegates will learn how to:

Perform and troubleshoot an attended installation of the Windows XP operating system

Answer end user questions related to upgrading from a previous version of Windows

Monitor and analyze system performance

Troubleshoot system startup and user logon problems

Troubleshoot network protocols and services

Troubleshoot name resolution issues

Configure and troubleshoot storage devices

Troubleshoot connecting to local and network print devices

Configure and troubleshoot input and output (I/O) devices

Troubleshoot the TCP/IP protocol

Monitor, manage, and troubleshoot access to files and folders

Configure and troubleshoot hardware devices and drivers

Configure and troubleshoot display devices

Configure and troubleshoot local user and group accounts

Configure and troubleshoot Internet Connection Firewall (ICF) settings

Configure and troubleshoot remote connections

Perform post installation configuration

Configure support for multiple languages or multiple locations

Troubleshoot security settings and local security policy

Configure and troubleshoot end user systems using remote Desktop and Remote

Configure and troubleshoot Advanced Configuration and Power Interface (ACPI)

At least six months experience in supporting a Microsoft Windows desktop environment

• Introduction to the Desktop Support Technical Role and Environment
• Exploring and Configuring the Windows XP User Interface
• Resolving Desktop Management Issues
• Resolving Network Connectivity Issues
• Resolving Hardware Issues
• Resolving File and Folder Issues
• Resolving Printer Issues
• Resolving Installation Issues

This course prepares delegates for Microsoft exam 70–271 - Supporting Users and Troubleshooting a Microsoft Windows XP Operating System.

This does not form part of the course.