itSMF ISO20000 for Consultants

Experienced IT Service Management practitioners whose roles and responsibilities include preparing internal and/or external organisations for the adoption of ISO20000.

Successful delegates will be able to:

• Understand the ISO20000 Standard and associated itSMF Certification process
• Provide guidance on assessing an organisation's readiness for ISO20000
• Help prepare organisations for ISO20000 Certification

The course will also cover essential skills necessary for those interested in obtaining the itSMF ISO20000 Consultant Certificate

Delegates should have at least 5 years' relevant IT experience and at least 5 years' Service Management experience.

Delegates must hold the ITIL Foundation Certificate in IT Service Management.

Overview of the ISO20000

Coordination and integration processes

Service delivery processes

Resolution, control and release processes

Relationship processes

Candidate assessment - preparation and exam

The itSMF ISO20000 Consultant Certificate can be taken on the final day of the course.

The format is a  1 hour multiple choice paper and a 1 hour in-course assignment.