ISO20000 Foundation - EXIN Service Quality Management
Course Summary
Target Audience
- IT staff involved with the delivery of services to either internal or external customers.
- Those responsible for service development and delivery within organisations aspiring to ISO20000.
In combination with the ITIL Foundation Certificate in Service Management this course/qualification will provide a firm basis for professionals in an ISO20000 certified organisation.
Learning Objectives:
- Understand the basics of Quality Management
- Be able to explain the concepts and principles of ISO20000
Pre-Requisites
- ITIL Foundation - Service Management
Course Outline
Fundamentals of Quality Management Systems
Overview of the ISO20000 Service Management standard
Coordination and Integration Processes
Service Delivery Processes
Resolution, Control and Release Processes
Relationship Processes
Overview of the ISO20000 Service Management standard
Coordination and Integration Processes
Service Delivery Processes
Resolution, Control and Release Processes
Relationship Processes
Upcoming Courses
| Location | Date |
|---|---|
| Wokingham | 3 Dec 08 |
This course is also available at your premises by appointment.
Related Courses
Related Certificates
None.
