CompTIA A+ Essentials & Electives Accelerated

IT, PC and Desk Top support personnel and technicians. This five day practical “hands-on” course will teach delegates the essential skills of computer support.

The course will provide the information for students wishing to take and pass both CompTIA's A+ Essentials exam and one or more of their Support Technician qualifications.  The reduced duration means that some material will be covered in less detail so the course will suit those with more extensive experience and knowledge.

On completion of the course successful delegates will be able to:

• Understand the components of a PC
• Understand the use of applications software and operating systems to operate the PC
• Perform basic file management tasks at a command prompt
• Describe features of different versions of Windows
• Use Windows to manage files and folders
• Customise the Windows environment for personal preferences
• Access resources on a local network
• Use a web browser to open web pages and search for sites
• Describe the roles of IT and IT support services in business
• Describe PC support industry job roles
• Manage Windows using command line tools and edit the Registry
• Use Remote Tools to deploy, maintain, optimise, and troubleshoot systems
• Use tools to recover or restore a damaged installation
• Configure and troubleshoot local network and wireless connections
• Configure and manage users, groups, and shared resources
• Configure and secure internet connections and web browser software
• Perform preventative maintenance using approved tools and products
• Assemble, disassemble, and upgrade PC and notebook components
• Configure and update BIOS/CMOS
• Troubleshoot, optimise, and upgrade hardware
• Troubleshoot and maintain printers and scanners

Good knowledge of PC components and applications plus some experience of supporting PCs.

Keyboards, Mice, Printers and Peripherals

Operating Systems

Navigating Windows

Working with Folders and Files

Configuring Windows

Networks

The Internet

ICT in Industry

PC Support Industry

Configuring and Troubleshooting the OS

Network Support

PC Maintenance and Troubleshooting

This course will prepare delegates for the 220-601 CompTIA A+ Certification Essentials exam and for the chosen CompTIA A+ Certification Elective exam:
- 220-602 CompTIA A+ Certification IT Technician
- 220-603 CompTIA A+ Certification Remote Support Technician
- 220-604 CompTIA A+ Certification Depot Technician