MS2262 Supporting Users Running Applications on Microsoft Windows XP

New entrants and career changers new to the IT industry.

Call center technicians with 6 months experience looking to validate their support skills.

Those needing to troubleshoot basic problems end users will face related to configuring and maintaining applications such as Microsoft Office, Outlook Express, Internet Explorer and other applications that run on a Microsoft Windows XP Operating System.

This is the second course in the Microsoft Certified Desktop Support Technician curriculum.

After completing this course, successful students will be able to:

• Configure and troubleshoot applications.
• Set application compatibility settings.
• Troubleshoot application installation problems.
• Configure and troubleshoot e-mail account configurations.
• Configure and troubleshoot Internet Explorer.
• Configure and troubleshoot Outlook Express.
• Configure the operating system to support applications.
• Configure and troubleshoot file system access and file permission problems on multi-boot computers.
• Resolve issues related to usability of applications.
• Manage Microsoft Outlook® data, including configuring, importing, and exporting data, and fixing corrupted data.
• Resolve issues related to customizing Internet Explorer.
• Resolve issues related to customizing Outlook Express.
• Resolve issues related to customizing the operating system.
• Configure and troubleshooting connectivity for applications.
• Configure application security.
• Identify and troubleshoot problems related to security permissions.
• Answer end user questions related to application security settings

Delegates must have attended MS2261: Supporting Users Running the Microsoft Windows XP Operating System, have experience using Microsoft Office as a general user, and have experience using a Microsoft Windows operating system such as Microsoft Windows XP.

Introduction to Desktop Application Support

Introduction to Troubleshooting Applications

Supporting Microsoft Internet Explorer

Supporting Outlook Express

Supporting Microsoft Office

Supporting Microsoft Outlook

This course will help you prepare for the following Microsoft Certified Professional exam:

• Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

The exam does not form part of the course.