MS2011 Troubleshooting Microsoft Exchange Server 2003

This workshop is intended for the Systems Engineer already skilled in Exchange Server 2003 support tasks. Students should have one or more years of messaging and network experience supporting Exchange Server. The workshop format is also intended for students who best learn by doing.

This three-day instructor-led workshop provides students with the knowledge and skills to identify and resolve common Microsoft Exchange Server issues.

The student kit includes a comprehensive workbook and other necessary materials for this workshop.

 

After completing this workshop, students will be able to:

• Apply knowledge of a troubleshooting methodology to identify and resolve a problem.
 
• Identify and resolve network connectivity problems and problems arising from host resolution protocols.
 
• Identify and resolve problems with public folders and mailboxes.
 
• Identify and resolve front-end server and back-end server issues that cause problems with Outlook Web Access.
 
• Identify and resolve problems with Internet protocol virtual servers such as SMTP, IMAP, and POP.
 
• Identify and resolve connectivity problems between servers running Exchange Server 2003, between Exchange Server 2003 and other messaging systems, and problems with relay configurations.
 
• Identify and resolve problems with bandwidth, services, database corruption, service failures, disk space, and other server performance problems.
 
• Identify and resolve encryption and digital signature issues and problems caused by viruses.
 
• Identify and resolve problems related to migrating from Exchange Server 5.5 to Exchange Server 2003.
 
• Apply knowledge of troubleshooting methodology to create a troubleshooting strategy and identify the appropriate tools, processes, and procedures for each step of the strategy.
 

Before attending this workshop, students must have:

• Completed Course MS2400, Implementing and Managing Exchange Server 2003
 

-or-

• Completed Course MS2009, Upgrading Your Skills from Microsoft Exchange Server 5.5 to Microsoft Exchange Server 2003
 
• One or more years of messaging and network experience supporting Exchange Server
 

Unit 1: Introduction to Troubleshooting Exchange Server 2003

Unit 2: Troubleshooting Network Connectivity

Unit 3: Troubleshooting Public Folders and Mailboxes

Unit 4: Troubleshooting Outlook Web Access and Outlook Mobile Access

Unit 5: Troubleshooting Client Connectivity

Unit 6: Troubleshooting Server Connectivity

Unit 7: Troubleshooting Server Performance

Unit 8: Troubleshooting Security Issues

Unit 9: Troubleshooting the Migration to Exchange 2003

Unit 10: Troubleshooting an Exchange Server 2003 Organization

This course will help the student prepare for the following Microsoft Certified Professional exam:

• Exam 70-284: Implementing and Managing Microsoft Exchange Server 2003