MS5118 Maintaining and Troubleshooting Windows Vista Computers

Experienced enterprise-level IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, students must quickly resolve support issues by combining technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments. They must consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints.

Students will have used Microsoft Windows XP-SP2 and may have experience with Windows server operating systems. Their jobs require them to stay knowledgeable and skilled about new versions and updates of technology in the business environment.

This course will be most useful to people who intend to use their new skills and knowledge on the job immediately after training.

After completing this course, students will be able to:

• Plan and apply a troubleshooting methodology for an organization.
 
• Describe how the Windows Vista platform helps address troubleshooting requirements for important technical areas.
 
• Identify the most appropriate method to troubleshoot Windows Vista computers.
 
• Identify Windows Vista tools that can be used to help in the troubleshooting process.
 
• Identify important maintenance tools that will be used as part of IT operations for their organizations.
 
• Describe how monitoring and optimization tools in Windows Vista can be used to assist in troubleshooting and keeping computers performing optimally.

Before attending this course, students must have:

• Experience supporting previous versions of the Windows operating system.
 
• Familiarity with an IT helpdesk ticketing system.
 
• Experience researching online and local knowledge bases.
 
• Experience running commands from a command window, such as the DOS command prompt.
 
• Familiarity with computer hardware and devices, such as the ability to use Windows device manager and look for unsupported devices.
 
• Basic TCP/IP knowledge, such as knowing why you need to have a valid IP address.
 
• Basic Windows and Active Directory knowledge, such as knowledge about domain user accounts, domain vs. local user accounts, user profiles, and group membership.
 
• Fundamentals of applications, such as how a client communicates with the server in client/server applications.
 
• Experience reviewing logs, such as understanding chronology, sequential order, severity, etc.
 

In addition, it is recommended, but not required, that students have completed the following courses:

• 5115A: Installing and Configuring the Windows Vista Operating System
 
• 5116A: Configuring Windows Vista Mobile Computing and Applications

Module 1: A Troubleshooting Methodology

Module 2: Troubleshooting Operating Systems

Module 3: Troubleshooting Hardware 

Module 4: Troubleshooting Networks 

Module 5: Troubleshooting Security Issues 

Module 6: Troubleshooting Applications 

Module 7: Maintaining and Optimizing Windows Vista 

None.