MS5118/5119 Maintaining, Troubleshooting and Supporting Windows Vista FAST TRACK
Course Summary
This Five-day instructor-led event provides delegates with the knowledge and skills to successfully maintain, troubleshoot and Deploy Windows Vista computers in an enterprise environment. It will provide them with the knowledge and skills necessary to identify technical problems that can occur in an organization's client computers. The delegate will also be prepared to attempt the 70-622 IT Professional Exam.
Days 1 to 3 Course GKMS5118 – Maintaining and Troubleshooting Windows Vista Computers – this event gives the delegates the skills to Maintain and Troubleshoot Windows Vista Computers
Days 4 & 5 Course GKMS5119 - Supporting Windows Vista Computers with Desktop Images and Application Packages – this event gives the delegates the skills to use a Windows Vista operating system image and application package deployment infrastructure
Days 1 to 3 Course GKMS5118 – Maintaining and Troubleshooting Windows Vista Computers – this event gives the delegates the skills to Maintain and Troubleshoot Windows Vista Computers
Days 4 & 5 Course GKMS5119 - Supporting Windows Vista Computers with Desktop Images and Application Packages – this event gives the delegates the skills to use a Windows Vista operating system image and application package deployment infrastructure
Course Outline
The course consists of the following Modules:
Troubleshooting Methodology
Troubleshooting Operating Systems
Troubleshooting Hardware
Troubleshooting Networks
Troubleshooting Security Issues
Troubleshooting Applications
Maintaining and Optimizing Windows Vista
Preparing to Apply Desktop Images
Supporting Computers with Desktop Image
Restoring and Validating User State
Preparing to Install an Application Package
Creating and Deploying an Application Installation Package
Troubleshooting Application Installations
By the end of the course delegates will be able to:
Troubleshooting Methodology
Troubleshooting Operating Systems
Troubleshooting Hardware
Troubleshooting Networks
Troubleshooting Security Issues
Troubleshooting Applications
Maintaining and Optimizing Windows Vista
Preparing to Apply Desktop Images
Supporting Computers with Desktop Image
Restoring and Validating User State
Preparing to Install an Application Package
Creating and Deploying an Application Installation Package
Troubleshooting Application Installations
By the end of the course delegates will be able to:
- Plan and apply a troubleshooting methodology for an organization.
- Describe how the Windows Vista platform helps address troubleshooting requirements for important technical areas.
- Identify the most appropriate method to troubleshoot Windows Vista computers.
- Identify Windows Vista tools that can be used to help in the troubleshooting process.
- Identify important maintenance tools that will be used as part of IT operations for their organizations.
- Describe how monitoring and optimization tools in Windows Vista can be used to assist in troubleshooting and keeping computers performing optimally.
- Describe how the Windows Vista deployment options can be used to improve the support experience at the desktop.
- Identify the most appropriate method to support Windows Vista recovery on site.
- Identify the components of the Windows Vista user state and safely backup and restore that data
- Utilize Windows Vista application packages to improve the process of application installation and maintenance at the Windows Vista client computer.
- Explain how to troubleshoot Windows Vista application package installations.
Upcoming Courses
This course is also available at your premises by appointment.
