ISO20000 Advanced - EXIN Service Quality Management

Target Audience

Consultants, auditors and IT and Quality Management staff (internal or external)

Learning Objectives

On completion, successful candidates will be able to:

- implement IT Service Management based on ISO20000
- maintain and improve IT Service Management based on ISO20000
- evaluate IT Service Management based on ISO20000

Pre-Requisites

ITIL Foundation - Service Management

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Course Summary

  • Positioniong of ISO20000 within IT managemnt domain
  • Implementation
  • Maintenance and Improvement
  • Evaluation

Examinations

Upcoming Courses

There are no scheduled dates for this course.

All Course Dates & Locations

Related Courses

Related Certificates

None.