ITIL V3 Overview

Target Audience

The course is aimed at delegates who need a working knowledge of current ITIL guidelines and who wish to keep up-to-date with industry best practice.

Learning Objectives

To educate delegates in changes brought about by the new ITIL v3 refresh documenting industry best practices.

Introduce the new service lifecycle approach to implementing new and changed services

Outline all major processes as well as covering the new additional processes.

Pre-Requisites

None

Select a course date to view a detailed course outline.

Course Summary

Topics covered will include:

Overview of ITIL v3 and its key concepts and value proposition

Overview of the Service Lifecycle approach

Description of key points within the 5 stages in the lifecycle:
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

The primary focus will be on new and changed concepts, new definitions and terminology and key interfaces.

  • Brief outline of the proposed exam formats for further study

Examinations

None

Upcoming Courses

Location Date
Leeds 27 Nov 08
London-Holborn 5 Dec 08
London-Holborn 12 Dec 08
London - East End 12 Dec 08
London - East End 18 Dec 08
Birmingham 12 Jan 09
London-Holborn 14 Jan 09
London-City 16 Jan 09
Leeds 20 Feb 09
London-Holborn 23 Feb 09

This course is also available at your premises by appointment.

All Course Dates & Locations

Related Courses

Related Certificates

None.