ISEB Foundation - IT Enabled Business Change

This 3 day course provides an introduction to the business change process and the range of techniques used in the identification and development of business changes that have been enabled by information technology.

IT Enabled Business Change offers an approach that extends from the initial investigation of the organisation through a business change lifecycle to the implementation of the proposed changes. The course provides an overview of the underlying concepts and techniques that will support successful change projects.

This course prepares participants to sit the examination leading to the foundation certificate in IT-enabled Business Change offered by the Information Systems Examining Board (ISEB).

 

The exam fee is included within the course price.

IT-enabled business change overview
The role of IT in business change
Four-view model of a business
Lifecycle for business change
Stakeholders in business change
Techniques for enabling business change
Business modelling techniques

Business/IT alignment
Understanding the organisation and the business environment
Strategic analysis techniques
SWOT analysis
Key areas for business/IT alignment
Business architecture frameworks
Business improvement definition
Principles of systemic thinking
Gap analysis
Options and feasibility
Risk and impact analysis
Content of a business case

Business change design
Business process improvement
Work practice and organisational modelling
Business information modelling
Information management
IT systems development lifecycles

Business change implementation
Planning the change implementation
Acquiring IT solutions - development and procurement approaches
Roles in business change implementation
Business culture and business change
Communications planning
Post-implementation reviews
Business change techniques

Benefits management
Features and benefits
Types of benefit
Balanced scorecard
Benefits realisation and reviews