ITIL Intermediate & Expert
At the Intermediate Level within ITIL there are 9 modular courses. Each has an exam included within the course and successful delegates will receive the appropriate ITIL Certificate. These are all titled as "ITIL Expert Certificates" since they provide credits towards ITIL Expert status.
The courses are grouped into 2 streams. The "Service Lifecycle" courses align to each of the 5 core ITIL manuals. The Service Capability courses focus on specific ITIL processes in more depth. Each Service Lifecycle certificate provides 3 credits towards the total of 22 required to become an ITIL Expert. Each Service Capability course provides 4 credits.
It is possible to "pick and mix" from the various Intermediate modules to suit the requirements of you and your organisation. There are some constraints to ensure a good mix of topics is covered.
The first 5 courses are available from October 2008
Service Lifecycle Modules:
Service Capability Modules:
- Service Offerings & Agreements
- Operational Support & Analysis
- Release, Control & Validation
The remaining modules and the higher level "Managing Across the Lifecycle" training courses are scheduled for release in January 2009.
It is a requirement for all these courses that you hold the ITIL V3 Foundation Certificate in IT Service Management, or you hold the V2 Foundation plus the Foundation Bridge Certificate.
>> ITIL Foundation Training
| Course Title | Days |
|---|---|
| ITIL Expert - Continual Service Improvement | 3 or 4 days |
| ITIL Expert - Managing Across the Lifecycle | 5 days |
| ITIL Expert - Operational Support & Analysis | 5 days |
| ITIL Expert - Planning, Protection and Optimisation | 5 days |
| ITIL Expert - Release, Control & Validation | 5 days |
| ITIL Expert - Service Design | 3 or 4 days |
| ITIL Expert - Service Offerings & Agreements | 5 days |
| ITIL Expert - Service Operation | 3 or 4 days |
| ITIL Expert - Service Strategy | 3 or 4 days |
| ITIL Expert - Service Transition | 3 or 4 days |
| ITIL Manager - v2-v3 Bridge - 4 days | 4 days |
| ITIL Manager - v2-v3 Bridge - 5 days | 5 days |
Manager's Bridge
Holders of the ITIL Manager's Certificate can simply take the new ITIL Manager's Bridge course and exam in order to obtain the ITIL Expert Certificate.
>> Find ITIL Manager's Bridge Courses
Managing Across the Lifecycle
Once you have accumulated 17 credits from the Foundation and Intermediate courses (or from V2 courses) you can take the Managing Across the Lifecyle course in order to obtain the ITIL Expert Certificate.
>> Find ITIL Managing Across the Lifecycle Courses
