ITIL Overview
Introductory courses designed to create general awareness of Service Management best practice - be it for managers, IT staff or others impacted by Service Management initiatives.
These courses are relevant both to those new to ITIL and those who wish to understand how its changing structure (version 3) will impact implementation and qualifications.
| Course Title | Days |
|---|---|
| ITIL Overview | 1 day |
| ITIL V3 Overview | 1 day |
