TUC Troubleshooting Unified Communications
Target Audience
Systems Engineers, Field Engineers and anyone attempting Unified Communication certification that includes IP Telephony Troubleshooting.
It is highly recommended that delegates attend CIPT prior to taking this class.
Learning Objectives
At the end of the course delegates will be able to:
- Use a systematic methodology to troubleshoot Cisco Unified Communication systems by using knowledge of tools and reports that help isolate Cisco Unified Communication system problems
- Given a trouble call that has been categorized as a Cisco Unified CallManager related issue, isolate the specific problem, propose a solution, and, where appropriate, implement the solution
- Diagnose a call setup issue and resolve the issues
- Troubleshoot the quality of both voice and video streams
- Given a trouble call that has been isolated to a Cisco Unified Communication system component application, isolate the specific problem, propose a solution and where appropriate, implement the solution.
Pre-Requisites
- CCNA
- CIPT 1 and 2
- QoS
- GWGK
Select a course date to view a detailed course outline.
Course Summary
Methodology and Tools for Troubleshooting Cisco Unified Communications Systems
Troubleshoot Cisco Unified CallManager-Related Issues
Troubleshoot Call Setup Issues
Troubleshoot Voice and Video Quality Issues
Application Integration and Media Resource Issues
Troubleshooting Media Resources
Examinations
This is part of the Cisco Certified Voice Professional Certification
Upcoming Courses
This course is also available at your premises by appointment.
Related Courses
None.
Related Certificates
None.
