ITIL Intermediate & Expert

At the Intermediate Level within ITIL there are 9 modular courses.  Each has an exam included within the course and successful delegates will receive the appropriate ITIL Certificate.  These are all titled as "ITIL Expert Certificates" since they provide credits towards ITIL Expert status.

The courses are grouped into 2 streams.  The "Service Lifecycle" courses align to each of the 5 core ITIL manuals.  The Service Capability courses focus on specific ITIL processes in more depth. Each Service Lifecycle certificate provides 3 credits towards the total of 22 required to become an ITIL Expert.  Each Service Capability course provides 4 credits.

It is possible to "pick and mix" from the various Intermediate modules to suit the requirements of you and your organisation.  There are some constraints to ensure a good mix of topics is covered.

Read this article to help you select the best courses for you:
Which ITIL Intermediate Modules Should I Choose?

Service Lifecycle Modules:

- Service Strategy

- Service Design

- Service Transition

- Service Operation

- Continual Service Improvement

Service Capability Modules:

- Operational Support & Analysis

- Service Offerings & Agreements

- Release, Control & Validation

- Planning, Protection & Optimisation

It is a requirement for all these courses that you hold the ITIL V3 Foundation Certificate in IT Service Management, or you hold the V2 Foundation plus the Foundation Bridge Certificate.

>> ITIL Foundation Training

Generally the Capability Stream Courses are 5 days and the Lifecycle Courses are 3 days. However some of our training providers arrange their Lifecycle courses over 4 days to allow a little extra time to explore all topics and prepare for the exam.