Communicating Effectively in the Workplace

This is an interactive course which focuses on how to apply questioning and listening techniques to communicate with greater effect in the workplace.

This one-day introductory level course introduces you to the core skills that underpin effective communication: skilled questioning, focused listening and confident voicing of your views. You will learn how to achieve greater success and openness in your work-based relationships. The course contains interactive sessions that will help you to develop your confidence in using more effective questioning and listening skills, and you will leave with a personal action plan identifying the key changes to make.

By the end of this course you will be able to:

• Communicate more effectively.
• Gain new information through effective questioning techniques.
• Pick up on hidden messages.
• Actively listen for feelings as well as meaning.
• Use techniques to check and build the understanding of others.
• Increase your confidence when communicating face-to-face